HOLLAND, MI (WHTC-AM/FM) – An dispatcher with Ottawa County Dispatch Authority has received a prestigious award.
Dispatcher Rachel Hausbeck has received a Smart911 Smart Save Award. According to the authorities Facebook page, Hausbeck utilized the chat feature to communicate with a victim of domestic violence that was hesitant to call 911.
Rachael was able to obtain critical scene safety information and officers were dispatched promptly to the assist the caller.
Smart911 is a free service that allows citizens across the U.S. to create a Safety Profile for their household that includes any information they want 9-1-1 to have in the event of an emergency. Then, when anyone in that household dials 9-1-1 from a phone associated with their Safety Profile, their profile is immediately displayed to the 9-1-1 call taker providing additional information that can be used to facilitate the proper response to the proper location.
You can sign up for Smart911 online.
