HOLLAND (WHTC) — The Michigan Secretary of State today announced an alternative alternative Online Renewal System for customers trying to buy license table or register watercraft.
A link to this temporary option is available by clicking on “Online Services” at michigan.gov/sos.
The state fired and sued the vendor hired to redesign the SOS website.
“Even though they’ve had 10 years to complete a re-designed SOS computer system, the vendor failed to deliver so we had to terminate the contract,” Johnson said in a statement emailed to the media Tuesday. “We even had to sue to get the vendor to show up to work and give the state access to our own computer code.
While the department continues to finalize some of the processes delayed by issues with the vendor, customers who are having difficulty renewing their vehicle tabs or watercraft registration on ExpressSOS.com are encouraged to try the Online Renewal Service. Customers should be sure to exit ExpressSOS.com before re-trying through the Online Renewal Service.
The Secretary of State offers other ways to do business more conveniently with the department, including Self-Service Stations and MI-TIME Line, which allows customers to schedule an appointment or get in line online at 18 of the busiest offices.
If eligible, customers can still renew or replace their driver’s license or ID card, process address changes or request a duplicate title or registration through ExpressSOS.com. With the Print ’N Go option, customers can print a proof-of-purchase receipt and drive while they wait for their tabs or license to come in the mail.
Background information about the vendor, Hewlett-Packard Enterprise Co., is available here andhere.
