OTTAWA COUNTY (WHTC-AM/FM) — Two Ottawa County employees were honored for outstanding customer service for the first quarter of 2019: Judy Kettering, a Department of Public Health community health workers, and Facilities Maintenance Department maintenance worker Frank Archer.
“Judy truly cares about the well-being of the people she works with in the community and it shows in her efforts to assure she is providing the highest level of customer service. She is consistent, compassionate, responsive and reliable. Judy is a great representative of the Ottawa Way and demonstrates what customer service is all about.” said Susan Keen, nurse supervisor, in her nomination for Kettering.
“In Frank’s twenty-five plus years with the County Facilities team, he continually demonstrates to all his natural talent for customer service. He always greets our customers with a friendly hello and a smile. He gives his full attention to their issue and quickly follows up with a solution and a can-do attitude. We are all proud of Frank’s work, the example he sets for others and being recognized for this achievement,” wrote John Borgerding, building and grounds supervisor, for Archer’s nomination.
Ottawa County’s Customer Service initiative, started in 2012, is one of the County’s Four C’s, along with Communication, Cultural Intelligence and Creativity. Customers can nominate an Ottawa County employee for an Outstanding Customer Service Award at miOttawa.org.
