HOLLAND (WHTC-AM/FM) — Holland Hospital recently earned Healthgrades’ 2019 Outstanding Patient Experience Award™ for the 11th year in a row. This distinction places Holland Hospital among the leading hospitals nationwide for delivering an exceptional experience for its patients.
Holland Hospital is the only Lakeshore hospital to be ranked in the Top 5 percent in the nation for patient experience.
As the leading online resource for unbiased information about hospitals, Healthgrades evaluated 3,449 hospitals across the country based on actual patient surveys provided to the Centers for Medicare and Medicaid Services (CMS). The survey questions focus on patients’ perspectives of their care and measure a wide range of factors such as cleanliness, low noise in patient rooms and excellent communication with physicians and nurses. The surveys also include whether a patient would recommend the hospital to friends or family.
“This recognition is a direct result of patients rating our service and there is no greater honor than that. Providing an exceptional experience for each patient is a hospital wide effort. It reflects our strong culture of quality care, skilled teamwork and a continuous commitment to excellence,” said Patti VanDort, Senior Vice President of Hospital Operations & CNO. “We are thankful for our excellent medical staff, employees, and volunteers who deliver superior patient experience every day.”
The Healthgrades Outstanding Patient Experience Award is driven entirely by patient feedback, for an objective assessment of the hospital performance.
